Frequently Asked Questions

Below are some frequently asked questions from Assemblr EDU users. Find questions similar to yours to discover helpful answers.

I’m Still Struggling to Create an AR/3D Project. What Should I Do?

1

Ideation

Before you start, you need to determine your content idea. You can develop your own concept or take inspiration from the following options::

1. Markerless AR

   1. Simple AR

   2. Games

   3. Interactive simulations

2. Marker-based AR

   • Small-size printables: books, posters, cards, dioramas, even clothing

   • Large-size printables: banners, billboards, and backdrops

3. 3D/AR displayed in Canva

4. 3D/AR displayed on websites

2

Create


Choose the type of editor you would like to use::

1. Simple Editor (Beginner-friendly) Simple setup with one 3D object on a marker and limited features.

2. Main Editor Full-featured editor! Freely add images, sounds, videos, and interactive elements.

3. AI – 3D Generation Convert images into 3D or generate 3D from text in just a few seconds.

3

Publish and share

• Share via link

• Share via marker (QR Marker / Custom Marker)

4

View

• View in 3D mode

• View in AR mode (place objects in your environment)

• View using a marker (QR Marker / Custom Marker)

What If I Can’t Find the 3D Object I Need?

You can try these alternatives:

• Use AI 3D Generation to turn any text or image into a 3D object

• Submit a 3D object request via the provided form

• Import your own 3D assets or use assets from external providers such as:

  • Sketchfab

  • CGTrader

  • TurboSquid

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After Purchasing a Plan, Can My 3D/AR Projects Be Viewed Forever?

• If your project uses only free features, it can be viewed forever via:

  • Shared link

  • QR Marker

  • Custom Marker

  • Canva or website embedding

• If your project uses premium features, it can only be viewed while your account remains premium.

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Can Finished 3D/AR Projects Be Registered for Copyright?

Yes, they can. Copyright ownership depends on the content used.

• If all elements (3D objects, audio, video, markers) are original works created by you, you may register the copyright under your name, while crediting Assemblr as the 3D/AR creation platform.

• If any elements come from third parties (e.g., Assemblr or Canva), the copyright remains with the original owner and cannot be registered under your personal name.

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Is an Invoice Available After Payment?

Yes. You can access your invoice via: Profile → Settings → Transaction History → Download Invoice

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Why Is the 3D Special Bundle Still Locked After Purchase?

Even after purchasing a plan, the 3D Special Bundle remains locked because it contains partner-created content that is protected for authenticity.

These bundles must be purchased separately: Open Project → 3D → Special Bundle

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Does Purchasing a Plan Include Printables?

No. Printables are sold separately. Please explore and purchase printables individually.

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Can I Still Edit My Project After the Marker Is Downloaded or Printed?

Yes.

Once you have downloaded or printed a QR Marker or Custom Marker, you may continue editing your project and keep using the same marker.

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Why Didn’t My Custom Marker Increase After Buying a Second Single Plan?

Custom Marker quotas are not cumulative.

How It Works:

• A Single Plan provides 5 active Custom Markers.

• When you purchase another Single Plan, it reactivates existing markers, not add new ones.

Example:

All markers from first plan already used

• Plan 1: 5 markers (all used)

• Plan 2: 5 markers → Reactivates the same 5 markers → Total remains 5

Some markers still unused

• Plan 1: 5 markers (3 used)

• Plan 2: 5 markers → 3 markers reactivate old ones → 2 markers remain available → Maximum active markers still 5

Conclusion:

A second Single Plan does not increase the Custom Marker quota. If you need more markers, they must be purchased separately.

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Why Didn’t My BLR Coin Increase After Buying a Second Plan?

Correct—BLR Coin does not accumulate.

• If you used all 350 BLR Coin in month 1, you receive 350 new coins in month 2.

• If you still had 35 BLR Coin left, you will still receive 350 new coins, not 385.

This also applies to annual plans. Please use BLR Coin wisely each month.

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Can I Request a Refund After Making a Payment Mistake?

No. Please ensure you select the correct plan according to your needs before purchasing.

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Can Assemblr Be Used Offline?

Currently, Assemblr requires an internet connection and cannot be used offline. If your network connection is lost, we recommend reconnecting before continuing your work.