# Frequently Asked Questions

Below are some frequently asked questions from Assemblr EDU users. Find questions similar to yours to discover helpful answers.

### I’m Still Struggling to Create an AR/3D Project. What Should I Do?

{% stepper %}
{% step %}

### <mark style="color:$info;">Ideation</mark>

Before you start, you need to determine your content idea. You can develop your own concept or take inspiration from the following options:<mark style="color:$info;">:</mark>

1. Markerless AR
   1. Simple AR
   2. Games
   3. Interactive simulations
2. Marker-based AR
   * Small-size printables: books, posters, cards, dioramas, even clothing
   * Large-size printables: banners, billboards, and backdrops
3. 3D/AR displayed in Canva
4. 3D/AR displayed on websites

{% endstep %}

{% step %}

### <mark style="color:$info;">**Create**</mark>


Choose the type of editor you would like to use:<mark style="color:$info;">:</mark>

1. **Simple Editor (Beginner-friendly)**\
   Simple setup with one 3D object on a marker and limited features.
2. **Main Editor**\
   Full-featured editor! Freely add images, sounds, videos, and interactive elements.
3. **AI – 3D Generation**\
   Convert images into 3D or generate 3D from text in just a few seconds.
   {% endstep %}

{% step %}

### <mark style="color:$info;">**Publish and share**</mark>

* Share via link
* Share via marker (QR Marker / Custom Marker)

###

{% endstep %}

{% step %}

### <mark style="color:$info;">**View**</mark>

* View in 3D mode
* View in AR mode (place objects in your environment)
* View using a marker (QR Marker / Custom Marker)
  {% endstep %}
  {% endstepper %}

### What If I Can’t Find the 3D Object I Need?

You can try these alternatives:

* Use **AI 3D Generation** to turn any text or image into a 3D object
* Submit a **3D object request** via the provided form
* Import your own 3D assets or use assets from external providers such as:
  * Sketchfab
  * CGTrader
  * TurboSquid

***

### After Purchasing a Plan, Can My 3D/AR Projects Be Viewed Forever?

* If your project uses **only free features**, it can be viewed forever via:
  * Shared link
  * QR Marker
  * Custom Marker
  * Canva or website embedding
* If your project uses **premium features**, it can only be viewed while your account remains premium.

***

### Can Finished 3D/AR Projects Be Registered for Copyright?

Yes, they can. Copyright ownership depends on the content used.

* If all elements (3D objects, audio, video, markers) are **original works created by you**, you may register the copyright under your name, while crediting Assemblr as the 3D/AR creation platform.
* If any elements come from third parties (e.g., Assemblr or Canva), the copyright remains with the original owner and **cannot** be registered under your personal name.

***

### Is an Invoice Available After Payment?

Yes.\
You can access your invoice via:\
Profile → Settings → Transaction History → Download Invoice

***

### Why Is the 3D Special Bundle Still Locked After Purchase?

Even after purchasing a plan, the 3D Special Bundle remains locked because it contains partner-created content that is protected for authenticity.

These bundles must be purchased separately:\
Open Project → 3D → Special Bundle

***

### Does Purchasing a Plan Include Printables?

No. Printables are sold separately.\
Please explore and purchase printables individually.

***

### Can I Still Edit My Project After the Marker Is Downloaded or Printed?

Yes.

Once you have downloaded or printed a QR Marker or Custom Marker, you may continue editing your project and keep using the same marker.

***

### Why Didn’t My Custom Marker Increase After Buying a Second Single Plan?

Custom Marker quotas are **not cumulative**.

#### How It Works:

* A Single Plan provides **5 active Custom Markers**.
* When you purchase another Single Plan, it **reactivates existing markers**, not add new ones.

#### Example:

**All markers from first plan already used**

* Plan 1: 5 markers (all used)
* Plan 2: 5 markers\
  → Reactivates the same 5 markers\
  → Total remains 5

**Some markers still unused**

* Plan 1: 5 markers (3 used)
* Plan 2: 5 markers\
  → 3 markers reactivate old ones\
  → 2 markers remain available\
  → Maximum active markers still 5

#### Conclusion:

A second Single Plan does not increase the Custom Marker quota.\
If you need more markers, they must be purchased separately.

***

### Why Didn’t My BLR Coin Increase After Buying a Second Plan?

Correct—BLR Coin does not accumulate.

* If you used all 350 BLR Coin in month 1, you receive **350 new coins** in month 2.
* If you still had 35 BLR Coin left, you will still receive **350 new coins**, not 385.

This also applies to annual plans.\
Please use BLR Coin wisely each month.

***

### Can I Request a Refund After Making a Payment Mistake?

No.\
Please ensure you select the correct plan according to your needs before purchasing.

***

### Can Assemblr Be Used Offline?

Currently, Assemblr requires an internet connection and cannot be used offline.\
If your network connection is lost, we recommend reconnecting before continuing your work.


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