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Frequently Asked Questions

Below are some frequently asked questions from Assemblr EDU users. Find questions similar to yours to discover helpful answers.

I’m Still Struggling to Create an AR/3D Project. What Should I Do?

1

Ideation

Before you start, you need to determine your content idea. You can develop your own concept or take inspiration from the following options::

  1. Markerless AR

    1. Simple AR

    2. Games

    3. Interactive simulations

  2. Marker-based AR

    • Small-size printables: books, posters, cards, dioramas, even clothing

    • Large-size printables: banners, billboards, and backdrops

  3. 3D/AR displayed in Canva

  4. 3D/AR displayed on websites

2

Create


Choose the type of editor you would like to use::

  1. Simple Editor (Beginner-friendly) Simple setup with one 3D object on a marker and limited features.

  2. Main Editor Full-featured editor! Freely add images, sounds, videos, and interactive elements.

  3. AI – 3D Generation Convert images into 3D or generate 3D from text in just a few seconds.

3

Publish and share

  • Share via link

  • Share via marker (QR Marker / Custom Marker)

4

View

  • View in 3D mode

  • View in AR mode (place objects in your environment)

  • View using a marker (QR Marker / Custom Marker)

What If I Can’t Find the 3D Object I Need?

You can try these alternatives:

  • Use AI 3D Generation to turn any text or image into a 3D object

  • Submit a 3D object request via the provided form

  • Import your own 3D assets or use assets from external providers such as:

    • Sketchfab

    • CGTrader

    • TurboSquid

After Purchasing a Plan, Can My 3D/AR Projects Be Viewed Forever?

  • If your project uses only free features, it can be viewed forever via:

    • Shared link

    • QR Marker

    • Custom Marker

    • Canva or website embedding

  • If your project uses premium features, it can only be viewed while your account remains premium.

Can Finished 3D/AR Projects Be Registered for Copyright?

Yes, they can. Copyright ownership depends on the content used.

  • If all elements (3D objects, audio, video, markers) are original works created by you, you may register the copyright under your name, while crediting Assemblr as the 3D/AR creation platform.

  • If any elements come from third parties (e.g., Assemblr or Canva), the copyright remains with the original owner and cannot be registered under your personal name.

Is an Invoice Available After Payment?

Yes. You can access your invoice via: Profile → Settings → Transaction History → Download Invoice

Why Is the 3D Special Bundle Still Locked After Purchase?

Even after purchasing a plan, the 3D Special Bundle remains locked because it contains partner-created content that is protected for authenticity.

These bundles must be purchased separately: Open Project → 3D → Special Bundle

Does Purchasing a Plan Include Printables?

No. Printables are sold separately. Please explore and purchase printables individually.

Can I Still Edit My Project After the Marker Is Downloaded or Printed?

Yes.

Once you have downloaded or printed a QR Marker or Custom Marker, you may continue editing your project and keep using the same marker.

Why Didn’t My Custom Marker Increase After Buying a Second Single Plan?

Custom Marker quotas are not cumulative.

How It Works:

  • A Single Plan provides 5 active Custom Markers.

  • When you purchase another Single Plan, it reactivates existing markers, not add new ones.

Example:

All markers from first plan already used

  • Plan 1: 5 markers (all used)

  • Plan 2: 5 markers → Reactivates the same 5 markers → Total remains 5

Some markers still unused

  • Plan 1: 5 markers (3 used)

  • Plan 2: 5 markers → 3 markers reactivate old ones → 2 markers remain available → Maximum active markers still 5

Conclusion:

A second Single Plan does not increase the Custom Marker quota. If you need more markers, they must be purchased separately.

Why Didn’t My BLR Coin Increase After Buying a Second Plan?

Correct—BLR Coin does not accumulate.

  • If you used all 350 BLR Coin in month 1, you receive 350 new coins in month 2.

  • If you still had 35 BLR Coin left, you will still receive 350 new coins, not 385.

This also applies to annual plans. Please use BLR Coin wisely each month.

Can I Request a Refund After Making a Payment Mistake?

No. Please ensure you select the correct plan according to your needs before purchasing.

Can Assemblr Be Used Offline?

Currently, Assemblr requires an internet connection and cannot be used offline. If your network connection is lost, we recommend reconnecting before continuing your work.

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